Policies

Cancellation & Refund Policy

Applicable to all training courses booked through ORTHON, including Applied Clinical Risk Management, Clinical Risk Management in Practice, the Safety Engineer Pathway, and closed/cohort courses delivered to NHS trusts and corporate clients.

1Open enrolment courses (individual bookings)

These terms apply to places booked and paid for individually via our online checkout.

Notice given before course start date	Refund
14 days or more	Full refund, minus a £25 administration fee (or free transfer to another date)
7–13 days	50% refund (or free transfer to another date)
Less than 7 days	No refund, but a one-time transfer to a future date is offered at our discretion
No-show / non-attendance	No refund

Transfers to an alternative course date are free of charge if requested more than 7 days before the original start date, and may be requested once per booking.
Substitutions — you may nominate a colleague to attend in your place at any time before the course starts, at no extra cost. Please email us with the substitute's name and details.
Refunds are processed to the original payment method within 10 working days.

2Closed/cohort courses (NHS trusts & corporate clients)

Closed courses are scoped and priced individually and confirmed by written agreement (quote/proposal acceptance), so the following terms apply unless the signed agreement states otherwise:

Notice given before agreed delivery date	Charge
28 days or more	No charge (deposit, if paid, refunded in full)
14–27 days	50% of the agreed course fee
Less than 14 days	100% of the agreed course fee

Rescheduling a confirmed closed course to a new date is free of charge with 14 or more days' notice; inside 14 days, rescheduling is treated as a cancellation and re-booking under the table above.
Any trainer travel or venue costs already committed on your behalf are non-refundable regardless of notice period.
Minimum/maximum delegate numbers agreed at booking apply; significant changes in delegate numbers may affect the fee and should be raised as early as possible.

3Cancellations by ORTHON

If we need to cancel or postpone a course (e.g. trainer illness, insufficient enrolment on an open course, or circumstances beyond our control), we will offer you, at your choice:

a full refund of all fees paid, or
a free transfer to the next available course date.

We are not liable for any other costs you may incur (e.g. travel, accommodation, or backfill staffing) as a result of a cancellation or postponement on our part.

4Force majeure

Neither party is liable for delay or failure to deliver a course caused by events outside their reasonable control (including extreme weather, industrial action, or public health restrictions). In such cases we will work with you to reschedule at no additional cost.

5How to cancel or transfer

Requests must be made in writing to info@orthon.co.uk, quoting your booking reference. The effective date of cancellation is the date we receive your email.

This policy sits alongside our full Terms & Conditions. For CPD-certified courses, please note that certificates and CPD points are issued only on completion of attended training and cannot be issued for cancelled or partially attended sessions.